Last updated: 01.04.2026
These Terms and Conditions (“Terms”) regulate your access to and use of the website https://sullivanmovingservices.com (the “Site”) and the moving and related services (the “Services”) offered by Sullivan Moving Services (“we,” “our,” or “us”). When you access the Site or use our Services, you agree to be bound by these Terms.
1. Using the Site
You must be at least 18 years old and legally capable of entering into binding agreements to use the Site and Services.
When requesting quotes, scheduling moves, or submitting any forms, you agree to provide truthful, up-to-date, and complete information. You are responsible for safeguarding any account credentials and for any activity carried out under your name or contact details.
We reserve the right to decline service, suspend access, or cancel any booking if we reasonably believe these Terms have been violated or the Site or Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates from Sullivan Moving Services are based on the information you provide, including inventory details, property access conditions, travel distances, and any special requests.
Quotes are not final and may be revised if actual move conditions differ from what was originally described. The final charges will reflect the services actually delivered.
A deposit or payment authorization may be required to secure a booking. Specific payment terms, cancellation rules, and other conditions will be outlined in your confirmation or separate agreement. You are responsible for reviewing your estimate and confirmation carefully and notifying us immediately of any mistakes or changes.
3. Your Responsibilities as a Customer
You agree to:
- Ensure your belongings are properly packed and ready for transport, unless packing services have been specifically included in your booking.
- Provide clear, unobstructed access at both pickup and delivery locations, including elevators, parking spaces, stairs, and any required building permits or approvals.
- Inform us in advance about any fragile, high-value, oversized, or specially handled items.
- Follow all applicable laws, regulations, and building rules related to your move.
- Confirm that you either own the goods being moved or have full legal authority from the owner to arrange their transportation.
4. Prohibited and Excluded Items
We may refuse to transport certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemical substances
- Illegal items or goods prohibited by law
- Perishable foods, live animals, or plants (unless previously agreed in writing)
If prohibited items are included without our knowledge, you will be fully responsible for any resulting damages, fines, or penalties.
5. Payment Terms
Payment terms are specified in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is generally required before the move, with the remaining balance due upon completion of services.
We may charge additional fees for any services or conditions not included in the original quote, such as extra labor, additional stops, waiting time, long carries, stair carries, or changes to your inventory.
If payment is not made when due, we may assess late fees and, where permitted by law, hold your goods until full payment is received.
6. Cancellations and Rescheduling
Cancellations and rescheduling requests are subject to the notice periods and fees described in your estimate, confirmation, or our cancellation policy.
Late cancellations or changes may result in loss of your deposit or additional charges to cover expenses already incurred.
We may cancel or reschedule a move due to events beyond our reasonable control (including severe weather, unsafe conditions, or mechanical breakdowns). In such cases, we will notify you as soon as possible and work with you to arrange a suitable alternative.
7. Responsibility for Loss or Damage
Our liability for loss or damage to your goods is limited as allowed by applicable law and any specific terms in your estimate or bill of lading.
You should inspect your goods at the time of delivery and note any visible damage on the delivery paperwork. For concealed damage, you must notify us in writing within the timeframe stated in your documentation.
Our liability may be further limited based on the valuation option you select. Additional protection plans may be available for an extra fee. We are not liable for damage caused by events beyond our reasonable control, such as acts of nature, extreme weather, or pre-existing defects in your belongings.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, data, or business opportunities.
- Our total, aggregate liability under these Terms or for any Service shall not exceed the amount you actually paid to Sullivan Moving Services for the specific move or service that gave rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
9. Intellectual Property
All content on the Site https://sullivanmovingservices.com, including text, graphics, logos, images, and software, is owned by Sullivan Moving Services or its licensors and is protected by intellectual property laws. You may not copy, modify, reproduce, distribute, or create derivative works from any portion of the Site without our prior written permission.
10. Privacy
Your use of the Site and Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://sullivanmovingservices.com, you acknowledge that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted according to the laws of the state where Sullivan Moving Services primarily operates, without regard to conflict of laws principles.
Any dispute arising from or relating to these Terms or the Services shall first be attempted to be resolved informally by contacting us at [email protected] or . If informal resolution fails, the dispute shall be brought exclusively in the state or federal courts located in our primary operating jurisdiction, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on https://sullivanmovingservices.com with a new “Last updated” date. Your continued use of the Site or Services after the changes take effect means you accept the updated Terms.
13. How to Reach Us
If you have any questions about these Terms, please contact us:
Through the contact form on https://sullivanmovingservices.com
By email: [email protected]