FAQ
Your Moving Questions, Answered
What's the best way to get an accurate moving quote?
The fastest way is to call us or fill out the online form with your move date, property sizes, and any large items. We’ll follow up with a written estimate based on hourly rates for local moves or weight and mileage for long-distance relocations.
Do I need to be present during the entire move?
You don’t have to supervise every minute, but we do recommend being available at the start to walk through the inventory and again at the destination to confirm placement. If you can’t be there, we can arrange key pickup or work with a building manager.
How do you protect my floors and doorways?
We lay down heavy-duty floor runners at both origin and destination, and we wrap door jambs and railings with padding. All furniture legs get felt or rubber protectors before anything moves through the house.
What size truck will show up for my move?
That depends on your inventory. For a 1-bedroom apartment, we typically send a 16-ft truck. For a 3-bedroom house, it’s usually a 24-26 ft vehicle. Your coordinator will confirm the exact size when you book.
Can you move just a few items instead of a whole house?
Yes. We offer labor-only services for partial moves, loading help, or single-item transport. There’s a two-hour minimum, but we’re happy to handle small jobs.
What happens if my move runs longer than estimated?
We bill by the hour, so you only pay for the actual time worked. If we see the job taking longer due to unexpected challenges (stairs, long carries, elevator delays), we’ll keep you updated along the way.
Do you charge extra for stairs or long walkways?
No. The hourly rate covers everything — stairs, elevators, long hallways, and walk-up apartments. There are no surprise fees for building access or difficult carries.
How soon can you arrive for a last-minute move?
Often the same day or next day, depending on crew availability. Call our dispatch line directly for urgent requests, and we’ll let you know within minutes if we can help.
Can you move my car or motorcycle?
We specialize in household goods, but we can coordinate vehicle transport through our trusted partners. Ask your move coordinator for a separate quote for auto or motorcycle shipping.
What's your cancellation policy?
Cancel at least 48 hours before your scheduled move for a full refund of any deposit. Cancellations within 48 hours may be subject to a fee, but we’ll always try to reschedule you first.
Do you move items from a storage unit?
Absolutely. We can pick up from any storage facility, load your belongings directly into our truck, and deliver them to your new home or office. Just give us the unit size and access details.
How do you handle extremely heavy or awkward items?
We use shoulder dollies, lifting straps, appliance hand trucks, and sometimes extra crew members for items like safes, hot tubs, or large slate pool tables. We’ll assess those during the quote so we send the right team.
Can you help me unpack after the move?
Yes. Unpacking is an add-on service — our crew will remove all packing materials, place items where you want them, and break down empty boxes. Just let us know when you book.
What if my new building has strict elevator or loading dock rules?
We deal with building regulations every day. Just share the rules with us ahead of time (reserved elevator times, certificate of insurance requirements, loading zone hours) and we’ll handle the compliance paperwork and scheduling.
Do you move during holidays or weekends?
We move seven days a week, including most holidays. Weekend and holiday slots fill up faster, so book at least two to three weeks in advance for those dates.
What should I do with valuables like jewelry or important documents?
We recommend keeping passports, cash, medical records, and small valuables with you personally during the move. We can move them, but having them in your own vehicle eliminates any worry.
Can you move a large gun safe?
Yes, but we need to know the weight and dimensions in advance. Safes over 500 pounds require a special crew with extra equipment and sometimes a liftgate. We’ll let you know if we need to bring any additional gear.
How do I know which boxes need to go to which room?
We label every box by room as we pack or load. You can also color-code with stickers or markers before we arrive. Our crew reads every label and places boxes in the corresponding room at delivery.